Privacy Policy
How we protect and handle your personal information
Last updated: December 2024
Information We Collect
- Personal information you provide when requesting solar quotes or contacting us (name, email, phone number, address)
- Property details and energy usage information for solar assessments
- Communication records when you contact us via phone, email, or website forms
- Website usage data and analytics to improve our services and user experience
- Technical data including IP address, browser type, and device information
How We Use Your Information
- To provide solar and air conditioning quotes and system assessments
- To communicate about your project and provide customer service support
- To schedule site surveys and installation appointments
- To send project updates and system performance notifications
- To improve our services, website functionality, and customer experience
- To comply with legal obligations and maintain business records
Information Sharing
- We do not sell or rent your personal information to third parties
- We may share information with trusted engineers and contractors working on your project
- We may share information with equipment suppliers when ordering solar or HVAC systems
- We may share data with MCS, HIES, or other certification bodies as required
- We may disclose information if required by UK law or legal process
- We use secure payment processors and comply with PCI DSS standards
Data Security
- We implement appropriate technical and organizational security measures
- Your personal information is stored on secure UK-based servers
- We use SSL encryption for all data transmission and storage
- Access to your information is limited to authorized CRG Direct personnel only
- We regularly review and update our security practices and procedures
Your Rights Under UK GDPR
Under UK GDPR and Data Protection Act 2018, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your personal information
- Request restriction of processing
- Data portability for information you provided to us
- Withdraw consent where processing is based on consent
Data Retention
We retain your personal data for different periods depending on the purpose:
- Quote requests: 2 years from last contact
- Customer records: 7 years after project completion (for warranty purposes)
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics: 26 months maximum
- Financial records: 7 years as required by UK tax law
Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us: