Terms of Use

• These terms govern the provision of solar panel and air conditioning services by CRG Direct
• By engaging our services, you agree to these terms and conditions
• All projects require a signed contract before work commences
• Quotes are valid for 30 days from the date of issue
• Changes to agreed work scope require written approval and may affect pricing

• Payment schedule will be outlined in your project contract
• Typically 30% deposit required before work commences
• Progress payments due at specified project milestones
• Final payment due upon project completion and client satisfaction
• Late payments may incur additional charges as specified in contract
• We accept bank transfers, cash, and major credit cards

• Provide accurate information about the property and project requirements
• Ensure access to the property during agreed working hours
• Remove or protect personal belongings before work commences
• Obtain necessary permissions for work in community properties
• Provide utility access (electricity, water) as required for the work
• Communicate any concerns or changes promptly

• Complete work according to agreed specifications and timeline
• Use appropriate materials and professional workmanship
• Maintain necessary insurance and professional licenses
• Clean work areas daily and remove debris upon completion
• Provide warranty on workmanship as specified in contract
• Communicate progress and any issues that arise during work

• We provide 25-year warranty on solar panel systems and major installations
• 10-year warranty on air conditioning installations and heat pumps
• 5-year warranty on electrical work and battery storage systems
• Manufacturer warranties apply to all equipment and components
• Warranty does not cover damage from misuse or normal wear and tear
• Warranty claims must be reported in writing within reasonable time

• We are not liable for delays due to weather, permit issues, or force majeure
• Client is responsible for obtaining necessary permits where required
• We are not liable for damage to items not properly protected by client
• Liability is limited to the contract value of the specific project
• We recommend comprehensive insurance coverage for major installations
• Changes requested during work may affect completion dates and costs

Dispute Resolution

In case of any disputes:

• We encourage direct communication to resolve issues amicably
• Mediation services may be used before formal legal proceedings
• English law governs all contracts and disputes
• Jurisdiction for legal matters is the courts of Portsmouth, Hampshire

Changes to Terms

We reserve the right to update these terms. Changes will be communicated to existing clients and posted on our website.